Are all items sold on My Luxury Bargain authentic?

Yes. All items are authenticated by our in house team and a third party professional authenticator based out of Los Angeles. Moreover all items sold come with a Money Back Guarantee.

How does My Luxury Bargain Authenticate the items listed?

We take careful measures to ensure that every item listed for sale is authentic. Learn more on our Authenticity page.

What is My luxury Bargain’s return policy?

Learn more on our Return & Exchange page.

How do I cancel my Order?

You can cancel your order before you receive a mail conforming your order. Once we send a mail conforming your order, we hand over the item to our logistic partner, post which the order cannot be cancelled. You can initiate the process to cancel your order by calling us at +91 8376914422 or by sending an email at info@myluxurybargain.com.

How long does it take to get my refund?

Your refund will be credited to your bank account within 14 working days.

Are there any shipping charges?

All delivery cost are borne by My Luxury Bargain. However in case of any additional charges that may occur in the process of delivering an item, the customer will be informed of the same prior to shipment of the item, via email as well as phone.

How long does it take to receive my order?

We promise delivery within 10 working days from the date of conforming your order. In cases of delayed delivery we will keep you informed via email and phone.

Does My Luxury Bargain ship to International destinations?

Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.

Are all items sold on My Luxury Bargain authentic?

Yes. All items are authenticated by our in house team and a professional authenticator. Moreover all items sold come with a Money Back Guarantee.

Are all items on My Luxury Bargain used?

Most items on My Luxury Bargain are pre-owned. However some items have never been used. These items are in mint condition and have no signs of wear.

Is my identity revealed?

No. Under no circumstances is the identity of a buyer or seller revealed.

Are the images shown on your website of the actual items listed for sale?

Yes. We take detailed images of all items. These images show any area of wear.

What Condition are the items sold on My Luxury Bargain?

The items are in varying conditions from New to Well Used. The condition of each item is clearly stated in the description section of each item.

New: The item is in mint condition, and has never been used.
Like New: Imperfections are hard to spot.
Gently Used: The item has notable but minor signs of use.
Well Used : The item has several notable signs of use.

Do the items come with original packaging and authenticity card?

Most items come from individuals who are interested in selling their items. Thus the availability of original packaging or authenticity card differs from item to item. However the availability of original packaging or authenticity card is mentioned in the description section of each item.

Does My Luxury Bargain have a physical Store that I can Visit?

No, My Luxury Bargain does not have a physical store to visit.

What if the item I want isn’t available or out of stock?

We have an elaborate network of partners in Europe and Middle East. All you have to do is shoot a mail at info@myluxurybargain.com with the name of brand and model name or a picture and we’ll get back to you with the price and estimated date of delivery.

How do I pay for my purchases?

  1. Credit Card
  2. Debit Card
  3. Net Banking
  4. Cash On delivery
  5. Payment via Cheque

What if I have a question about an item on the website?

Feel free to call at 08376914422 (Monday-Friday; 10am – 5pm) or send us a mail at info@myluxurybargain.com

Do you ship to International Destinations?

Yes. We do ship to International Destinations. However there will be an additional delivery charge. Also we do not provide cash on delivery outside India. Our customer care team will get in touch with you once you place you order and will inform you on the additional delivery charge and expected date of delivery of your item. You may also send us a mail at info@myluxurybargain.com with the product name and the country of delivery; and we will inform you on the additional delivery charge and timelines.

How does the selling process work?

It’s simple, after you have filled the Selling Form and submitted the images of your item, our team will get in touch with you within 48 hours with a provisional quote for your item. Once you agree to the provisional quote we collect your item though our logistics partner. The item will then be checked and authenticated, and a final quote will be provided. On your agreement to the final quote we photograph the item and list it on the website. Once the item is sold we transfer the amount via cheque/bank transfer to your bank account.

Is my identity revealed?

The identity of all buyers and sellers are kept confidential at all times. We take utmost care to ensure that 100% confidentiality is maintained of all person(s) using the portal to buy or sell merchandise.

How will I be paid after my item is sold?

Payment will be done via cheque or bank transfer, whichever is convenient with you.

How much commission does My Luxury Bargain charge?

When we provide a provisional quote for your item we also share the commission that will be charged on the sale of your item.

Does My Luxury Bargain keep the item or do I?

My Luxury Bargain keeps your item in a secure and temperature controlled facility for the purpose of maintaining its condition and quick delivery.

Who will decide the selling price of my item?

Our experts provide a price for your item. The price is decided by keeping several factors into consideration; like – Brand, style, retail price, condition, availability and demand for the item.

How long will My Luxury Bargain keep the item?

We will keep your item for a period of 90 days. In case your item dose not sell post the 90 day period we will return your item. However before shipping your item we will reach out to you and discuss the option to reduce the price of your item and relist it for another 30 days. Any price reduction will happen in accordance with you.

When will I receive payment after my item is sold?

Once your item is sold, the amount is transferred to your bank account within 10 working days.

What if I change my mind and want the item back?

If you want your item back after the 90 day consignment period we will ship it to you and cover the cost of shipping. If you want the item within the 90 day consignment a cost of Rs 2500 will be charged.
After you ask for your item back, there is a waiting period of 10 days after which we send your item.

What happens if my Items are not accepted?

Primarily there are two reasons that may lead to this, first the item is not in saleable condition i.e the item is damaged and cannot be resold. In such a scenario we return the item and bear all costs of transportation.

Second the item is a counterfeit, in such a scenario there will be a cost of Rs. 5000 to return the item.

Does My Luxury Bargain offer pick-up Services?

Yes our logistic partner will collect your item from you at a time convenient with you.